Social Responsibility
Transforming Lives:
Modern Solutions
For Rehabilitation
Technology is reshaping correctional environments, driving progress in both security and rehabilitation. We help correctional facilities create safer, more efficient operations while supporting inmates on their journey toward reintegration.
Rehabilitation
Empowering Growth, Building Futures
Inmates have long faced a major challenge: disconnection from the outside world. Traditional prison environments fostered isolation, making re-entry into society overwhelming. Without normal communication, education, and life skills, many individuals struggled with reintegration, resulting in higher recidivism rates.
Telio addresses this by restoring a sense of normality through technology. By introducing modern, socially responsible communication tools, we enable inmates to stay connected with their families, build digital skills, and develop a sense of inclusion—key to supporting successful rehabilitation.
Published Studies
“Having more family contact during incarceration is hypothesized to promote adaptive functioning post-release. Specifically, in accordance with the literature, higher levels of contact are expected to predict lower rates of recidivism(…)”
“In 2016, the RAND Corporation produced a report that showed that individuals who participate in any type of educational program while in prison are 43 percent less likely to return to prison.”
Past/Present/Future
The Journey of Change
As technology evolves, we partner with correctional facilities to support their evolution alongside it.
What began as phone calls from prison corridors has evolved into secure, personal communication available in many facilities. Today, we’re expanding access to video calls, bringing connection and rehabilitation closer than ever.
We’re investing in these advancements across the regions we serve. As families increasingly live far apart, video calls help reduce the sense of distance, easing both the mind and the heart.
The Old Way: Phones in the Corridor
No Privacy | Everyone hears everything. Personal conversations feel anything but personal.
Stressful and Exposed | Time pressure, eyes always watching, a setup that fuels tension and sometimes conflict.
One Chance, Often Lost | Long lines mean short windows. A missed connection. An unanswered call. Another day lost.
The New Way: Phones Inside the Cell
Privacy That Matters | Real conversations, free from judgment and the fear of being overheard.
Less Tension, More Safety | In-cell calling reduces crowding, gang control, and conflict around corridor phones.
Meaningful Moments, Made Possible | Call when the time is right. Say goodnight to their child and hear their partner’s voice.
Enabling Independence
Making Time For What Matters Inside Prisons
Working in a correctional facility means constantly switching between high-stakes security and endless admin tasks. Staff typically handle visit requests, manage communication requests, and coordinate services — all while maintaining order and safety.
Telio helps manage the repetitive, time-consuming tasks. With our tools, inmates can access information and services without needing to flag down staff for every minor request.
This improves efficiency and gives officers space to focus on what truly matters: safety, situational awareness, and meaningful engagement. Less paperwork. Fewer interruptions. A clearer view of the day ahead.
Equally important, it creates a more modern, manageable workplace — one that supports correctional officers and helps make facilities more appealing places to work and stay.
Reintegration Starts Here
Family Bonds
Improves relationships and reduces isolation and feelings of rejection
Communication Ease
Reduces conflicts and frustration by simplifying communication
Educational Tools
Delivers diverse rehabilitation programs
Access to the outside community
Aids reintegration into society
Resource Management
Helps manage guard tasks and use fewer resources
Reintegration Starts Here
Family Bonds
Improves relationships and reduces isolation and feelings of rejection.
Communication Ease
Reduces conflicts and frustration by simplifying communication
Educational tools
Delivers diverse rehabilitation programs
Access to the outside community
Aids reintegration into society
Resources Management
Helps manage guard tasks and use fewer resources
Real Impact In Prison Life
Transforming the Correctional System
Publish Studies
“Since the roll out of in-cell telephony, the number of phone call users has doubled, and the number of calls has quadrupled. Over 50% of the total prison population, approximately 34,000 inmates, are actively using the phones in their cell, and there are currently at about 52,000 in-cell phones installed with 100% coverage across all prisons in France. This comprehensive solution has significantly increased the volume of calls and their duration, with 24/7 service allowing detainees to make as many calls and for as long as they wish.”
“All the respondents feel that regular video contact with their incarcerated loved ones reduced the inmate’s distress. Almost all family links (93%) consider that video calls instil a greater desire in the inmate to be released from prison as soon as possible to reunite with family. Moreover, 87% of inmate relatives believe that video calling allows the inmate to improve the management of their life in detention.”
““This solution lightened the mood. In the end, everyone was happy. It has been a win-win strategy for inmates, their loved ones and prison staff”, highlighted the French system’s Director of Technological Programmes.”
Inside Voices
“ We can also call our families for one hour every day. So we live day by day, trying to keep connected to the people that are outside. Considering that our life is outside not in here.”
Woman in Tires facility, Portugal
Inside Voices
“ We can also call our families for one hour every day. So we live day by day, trying to keep connected to the people that are outside. Considering that our life is outside not in here.”
Women in Tires facility, Portugal
Uniting Families
Connecting Hearts Foundation
It is estimated that over 22.5 million children worldwide, more than 1% of the global child population, have at least one parent in prison. (Sources: Penal Reform International; International Coalition for Children with Incarcerated Parents)
When a parent is incarcerated, their children may experience emotional trauma as a result of shame and social stigma.
Building Child-Friendly Connections
We advocate for consistent, meaningful contact between incarcerated parents and their children.
Educate and Engage Communities
We collaborate with global networks like Children of Prisoners Europe (COPE) to share insights at international conferences, and raise awareness to reshape public understanding and policy.
Partnering for Change
We work with nonprofits, prison administrations, and local communities to support child-focused programs.
When Caregivers Are Confined: A Glimpse Inside Portugal’s Female Prison
According to recent statistics, a significant percentage of incarcerated women are mothers, many of whom are the primary caregivers for their children before imprisonment.
Staying in touch with their families and children plays a vital role in the daily lives of incarcerated women, as maintaining these connections provides emotional support and stability.
More frequent visits would help me feel better and connect with my children.
yes, very much - 92,8%
not quite - 4,3%
yes, a little - 2,9%
Being able to send and receive messages to/from my children would impact how we bond.
